Our shipping team is working hard to send your order out as quickly as possible. Due to the volume of the holidays and the craziness of COVID it may take a little longer than usual, but we are on it! As soon as your order is ready to go out the door you will receive your tracking information by email.

We appreciate your patience and support!

Shipping Hours of Operation:

Monday to Friday – 9AM to 5PM
Email: orders@ocanadasoapworks.com
Phone: 1.403.678.9942

Shipping Rates:

Rates within Canada are based on product purchases before tax:

$0 – $74.99 shipping costs based on the weight of your order
Over $75 FREE Shipping

Rates to USA and International are based on product weights.

Customs and Duties are the responsibility of the customer for US and International orders.

All of the above shipping rates do not apply to wholesale orders. For wholesale inquiries please email us at wholesale.ocanadasoapworks@gmail.com

Tracking your order
O’Canada Soapworks ships all orders within 7 business days. A full tracking number is provided with all orders allowing you to track your order’s progress. In the unlikely event you did NOT receive your confirmation email with a tracking number, please let us know.

FREE Delivery within the Bow Valley
We are happy to support our local community by offering free delivery within the Bow Valley. If you live in Canmore, Banff, Harvie Heights, Dead Man’s Flats, Exshaw, or Lac des Arcs you are welcome to place an order online and we’ll drop it off for you.

Our Shipping and Delivery Team operates Monday to Friday, excluding statutory holidays. Orders placed on Friday will be delivered the following week. When your order is ready we will send you a notification.